Shipping policy

Shipping Destinations

We currently ship to eligible addresses within the United States.

Shipping Cost

Free standard shipping is included with every order. No minimum purchase is required.

Processing and Delivery Times

Orders are normally processed within 1–3 business days. After shipment, standard transit usually takes 8–12 business days. Most orders therefore arrive within approximately 9–15 business days after the order is placed.

Business days do not include weekends or public holidays. Delivery dates are estimates and are not guaranteed. Peak-season volume, severe weather, customs reviews, carrier disruptions, remote destinations, or address problems may extend delivery time.

Tracking

When tracking is available, we will send it after your order ships. Tracking information may take 2–5 business days to begin showing movement after the carrier receives the parcel.

Address Changes

Please review your shipping address carefully before submitting your order. Contact us as soon as possible if a correction is needed. We will try to help, but once an order has entered processing or shipped, we cannot guarantee that the address can be changed or the parcel redirected.

Delayed or Missing Packages

If your order has passed the estimated delivery window, please contact us so we can review the tracking information and open an investigation when appropriate.

If an order has not been delivered within 45 calendar days after shipment, it may qualify for a replacement or refund after carrier review. This protection does not apply when delivery fails because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, an unavailable recipient, or failure to complete required customs procedures.

Packages Marked as Delivered

If tracking shows delivered but you cannot locate the package, please check your mailbox, building reception, household members, neighbors, and any safe delivery locations. You should also contact the carrier promptly. We may request the carrier’s case number or written confirmation of non-delivery before offering a resolution.

Customs and Import Charges

Orders shipped to eligible United States addresses are intended for personal delivery. If a carrier or authority requests information from the recipient, the recipient is responsible for responding promptly. Nuzziva is not responsible for delays or losses caused by a recipient’s failure to cooperate with delivery or customs requirements.

Contact Us

For shipping assistance, please contact us through the Contact page and include your order number and the email address used at checkout.